Return Policy


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The cancellations policy is valid for end consumers.

We accept returns within 14 days after receipt of the goods.

To return your order, please follow below steps:

  1. Send us an Email including the following information
    1. Order-Number
    2. Item/s to be returned
    3. Reason for Return
  2. Include a copy of your packing slip in your return package

Please return the goods to below address:

Chanty Spitzenfabrik GmbH & Co. KG
Messenhäuser Strasse 40
63322 Rödermark-Urberach

Please note that the above mentioned information is needed for prompt identification and correct allocation of your return.

Please be aware that we will not be liable for any loss or damage to any returned goods in transit and as such, we suggest that you return any goods through a trackable delivery service.

We will not accept liability for any damaged goods that were not reported prior.

Refund Policy

Cancellation

You have the right to cancel and return your order within fourteen (14) days, for any reason and with no justification. You can either inform us per Email or send us "this refund template" (§ 356 BGB)

The refund time frame is fourteen (14) days from the date of the receipt of the goods by yourself or a third person, who is not responsible for delivery; or in case the goods of one order were delivered separately; the date of the receipt of the last part of this order by yourself or a third person, who is not responsible for delivery.

To proceed with this cancellation you have to send us (Chanty Spitzenfabrik GmbH & Co. KG; Messenhäuser Strasse 40; 63322 Rödermark-Urberach, info@chantylace.com; +49 (0) 6074 / 8684-0) an explicitly formulated and clear message stating your decision to cancel this contract. You can use this cancellation template, but do not have to.

To preserve the refund time frame you have to send the message informing us of your decision to cancel this contract before the end of the refund time frame.

Results of Cancellation

In case of cancellation of this contract we have to return all payments we have received from you as soon as possible and within fourteen (14) days – counting from the day we received the message of your decision to cancel this contract -, including the delivery cost (with the exception of any additional cost that occurred by selection of a delivery option other than the offered, least expensive standard delivery).

The refund payment will be processed using the original method of payment.

This payment can be denied until the goods have been received back by us or proof of delivery has been provided, depending which of these happens at an earlier point in time.

You have to return or hand over the goods promptly and in any case within fourteen (14) days from the day on which the cancellation declaration was send to us. It is sufficient if the goods have been sent within the time frame.

The ensuing costs for the return of the goods will be settled by you.

We will not refund any delivery charges, duties or taxes that occur or have occurred as a result of your purchase.

All Items must be in original condition (uncut, undamaged, etc.) – and the role must be untampered with.

Samples, swatches and cut lace cannot be returned/exchanged and are non-refundable. Please understand that goods customized or personalized in such ways (cutting, dyeing) are permanently altered and thus non-refundable. (§ 312g Abs. 2 Satz 1 Nr. 1 BGB: „The right of cancellation is not available for contracts to deliver goods which are neither prefabricated nor for those goods for which the production is an individual choice or instruction mainly by the consumer or for which it is clear that the goods are adapted to the personal needs for the consumer.“)

Please be aware that we will not be liable for any loss or damage to any returned goods in transit and as such, we suggest that you return any goods through a trackable delivery service.

We will not accept liability for any damaged goods that were not reported prior.