All lace fabrics used for our articles, as well as all lace fabrics available by the meter were manufactured by us in our own CHANTY manufacturing center in Roedermark, Germany.

If you are interested in more details contact us!

Email: shop@chantylace.com

Or call: +49 (0) 6074 / 8684-0

Office Hours: 8am - 4pm MET

Yes. There are.
We take design protection very seriously and want to ensure that we can continue to offer you our unique & innovative laces.

All lace designs were made by us and/or for us.

As a consequence we made a difficult choice:

Showing only some designs freely & requiring a log in for all other available designs. This way there is some more security to keeping our designs.

We are very thankful for your support & understanding!

Easy! Just Log into your account or create a new account.

You will immediately gain access to all we have to offer. And we do have a lot to offer.

Try it!

Email: shop@chantylace.com
Phone: +49 (0) 6074 / 8684-0

If you forgot your password, click on "Forgot your password?", then type in your email address and you will receive an email with instructions on how to reset your password.

If you still cannot login or another error occurred, contact us and we will help you:

Email: info@chantylace.com
Phone: +49 (0) 6074 / 8684-0

There certainly is! Just contact us and we will get back to you with an offer.

Starting at 100m we will offer discounts.

Starting at 100m we offer 10% discount with Code:

Wholesale100

From 200m we offer 15% discount with Code:

Wholesale200

Technical details and material composition are available on each product page.

If more information is required, just drop us a message at
shop@chantylace.com
or give us a call at
+49 (0) 6074 / 8684-0
and we will be happy to help.

While the basis of every lace fabric is Polyamide (PA) and - for elastic laces - Elastane (EL), there is a possibility to mix it up.

We use natural, organic and recycled yarns - as well as some special yarns to put in some more variation.

We also use as much recycled material as possible.

We should all pay attention even to the basics and improve those!

You can find the exact material composition of each lace directly on the corresponding product page.

- Wash at or below 40 °C
- Do not bleach
- Tumble drying at low temperature
- Iron at low temperature
- Gentle cleaning with PCE

We compiled some tips for you to get you going!

Start with washing

We recommend you wash the lace textiles before any further processing or at least before first wear. During the dyeing process the laces are washed, so there should be no shrinkage if you keep to the washing instructions. Still, all articles go through a few more hands before you receive them, so wash before wear.

Before you start sewing

Keep in mind, unless stated otherwise, elastic lace textiles are only stretchable in one direction: the length.
The 'stretchiness' of the width comes from all the holes of the design. To keep the design clean, take care not to stretch the laces too much while sewing, else it will create creases, when you let it go.

Recommended Tools

Scissors, thin needles (most recommend 60-70 NM) - if you got elastic lace, better use stretch needles.
No need for extra special tools, use what you have to sew!

Elasticity & Stretching

If you are interested in lace textiles that stretch in all directions, then look at our 'Extra Stretch' Laces. These are stretchable in all directions by design. Stretchty in width & length.

Cutting designs out

If you are interested in lace textiles that stretch in all directions, then look at our 'Extra Stretch' Laces. These are stretchable in all directions by design.
Stretchty in width & length.

Setting the scene

If you got yourself some Galloon laces - the ribbons with symmetrical edges - then you may want to work the edges into your project. There are several benefits. Most conveniently: No need to hem the edges

Please note that each item is personally inspected by a member of the CHANTY team for quality control before it is packaged and sent out for delivery, thus ensuring that your item is in perfect condition when sent to you.

Nonetheless, in case the goods were faulty at the time of receipt we offer you the statutory guarantee. Please use the steps described in “How to Return” in such a case.

Please note

All Technical Information is derived from the average measured values of dyed material lots. The accuracy of these values depends heavily on the number of available dye lots that have been measured - which can vary from article to article.

The depicted technical values are the averages from the available lots. The actual technical values may vary up to 10 percent points.

Please note that although we do our best to represent our lace stock and colors with as accurately as possible, both in descriptions and imagery, colors may vary according to factors such as florescent lighting or the settings of your computer screen and can therefore only be an approximation of the actual product. In the occurrence of such a case, please understand that these potential discrepancies are unintentional.

Please be aware that if a Pantone colour is available in the product details, this colour name is only meant as an orientation and that the actual colour may vary.

Please be aware that goods such as lace cannot guaranteed always be the same, even if it is the exact article.

Therefore not only may the yarn vary some, but the role sizes may also differ from one another. While we are doing our best to avoid any discrepancies, they still may occur and will be communicated accordingly and as soon as possible, if not already evident.

In case of samples ordered, the color matching and technical specifications are not guaranteed and may vary.

Just click on the product you want to purchase, type in the quantity desired and click "add to cart". Go to cart and follow the instructions to check out.

We also accept orders per email at shop@chantylace.com and will always send you an order confirmation.

If there are any queries drop us a line per email or give us a call.

The minimum order quantity is 1 meter (or 1 piece, depending on article)

For custom production or design, the minimum quantities are individually calculated and offered.

Yes of course.

We want our customers to get the live experience, so the laces can be touched and colors can be seen in real life.

For all customers:

Samples can be ordered online at our upcycled shop.

If required we can offer samples based on the customers wishes, e.g. “only white and black” or “Width 16cm”, otherwise samples are chosen randomly.

10-20 hand samples can be chosen

Size: 30 - 50 cm

Lace ribbons: Ribbon width x 30 - 50 cm

Lace fabrics: A square piece of fabric, each side 30 - 50 cm

No. You can also order as a guest. Still, a minimum of information is still necessary to process an order and deliver it - thus your order data will be available to us to see.

There will not be a customer account if you order as guest.

After you place an order you will receive an order overview to the registered/provided email address.

At the top of the email you can see your order number "Order #1234"

Alternatively you can log into your account and check your "order history".

Just log into your account and go to your personal page - you will see an overview.

As soon as your order gets shipped, you will receive an automated message to your provided/registered email address.

Any relevant information about the shipment of your order will be included in this email, like tracking number and courier used.

Alternatively you can log into your account and check your "order history".

Just log into your account and go to your personal page - you will see an overview.

If there are still open queries or you did not receive any email or notification, contact us and we will help you:

Email: info@chantylace.com
Phone: +49 (0) 6074 / 8684-0

Drop us a line or give us a call. We will solve this issue for you in no time.

Email: shop@chantylace.com
Phone: +49 (0) 6074 / 8684-0

You can pay use the following methods:

- American Express
- MasterCard
- VISA
- PayPal
- ApplePay

You will receive an order overview with the order confirmation.

After shipment, the invoice will be added to your package and/or send to you per email.

If anything is unclear, just drop us a line per email or give us a call.

We include the invoice in the package send. But we are still only human.

If the invoice was missing or you need a digital invoice, contact us and we will deliver.

Email: info@chantylace.com
Phone: +49 (0) 6074 / 8684-0

Generally:

Private customers or companies without VAT registration will have the VAT added on top of the price automatically.

Outside the EU the VAT will not be included. Additional duties and taxes may also apply and need to be settled by the customer.

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For registered companies:

Please provide your valid company VAT number.

After we check validity, we will disable taxes on the products.

German companies will always have taxes applies.

For all Details on shipment, please check out the "Shipping policy"

The courier or forwarder will be chosen accordingly depending on order.

For quantities up to 5 kg:

The courier or forwarder will be chosen accordingly depending on order.
- DHL
- GLS

- UPS
- Deutsche Post

For higher quantities we will get into contact with you.

Shipping

Packaging

Depending on the quantity, lace fabrics will either be put onto a roll/spool and packed into cartons or, if the quantity is low, they may also be just folded and put into an envelope. The meterage per roll/spool varies depending on the width.

Couriers

Depending on the quantity, lace ribbons will be put onto a roll/spool and packed into cartons. If the quantity is low, they may also be just folded.

The metrage per roll/spool varies depending on the width. As an orientation:

Lace Bands Width 0 - 10cm = Roll size 200m - 800m
Lace Bands Width 11 - 25cm = Roll size 40m - 80m

Depending on the quantity, lace fabrics will be put onto rolls with a length of 160cm and wrapped into plastic bags. If the quantity is low, they may also be just folded and packed into cartons.

The metrage per roll is approximately:

Lace Bands Width 120 - 140cm = Roll size 40m - 90m

Eyelash Lace have a pre-determines length of around 3-7m and will be put onto a roll/spool and packed into cartons.
If the quantity is low, they may also be just folded.

We are shipping all of our products from our warehouse in Germany, Roedermark (by Frankfurt Main).

We ship to most countries worldwide.

For more details kindly refer to the Shipping page, also here:

Shipping

Packaging

Depending on the quantity, lace fabrics will either be put onto a roll/spool and packed into cartons or, if the quantity is low, they may also be just folded and put into an envelope. The meterage per roll/spool varies depending on the width.

Couriers

While we give our outmost care to control the material, something may slip by nonetheless.

In case the quantity does not match (less then ordered to a noticeable degree) or the material arrives damaged (production defects), please drop us a message with the necessary information. Same if you notice anything else.

The return address is:

Chanty Spitzenfabrik GmbH & Co. KG
Messenhäuser Strasse 40
63322 Rödermark-Urberach
info@chantylace.com
+49 (0) 6074 / 8684-0

For details please head to the "Terms of Service" and look up the "Refund policy"

The cancellations policy is valid for end consumers.

We accept returns within 14 days after receipt of the goods.
To return your order, please follow the following steps:

Send us an Email including the following information:
Order-Number
Item/s to be returned
Reason for Return
Include a copy of your packing slip in your return package.
Please return the goods to below address:

Chanty Spitzenfabrik GmbH & Co. KG
Messenhäuser Strasse 40
63322 Rödermark-Urberach

Please note the above mentioned information is needed for prompt identification and correct allocation of your return.

Please be aware that we will not be liable for any loss or damage to any returned goods in transit and as such, we suggest that you return any goods through a trackable delivery service.

We will not accept liability for any damaged goods that were not reported prior.

Please return the goods to below address:

Chanty Spitzenfabrik GmbH & Co. KG
Messenhäuser Strasse 40
63322 Rödermark-Urberach

Germany

In case of a refund, the return payment will be processed using the original method of payment.