General


Are all articles produced in Germany?

All lace fabrics used, as well as all lace fabrics available by the meter were manufactured by us in our own manufacturing center in Germany.

If you are interested in more details contact us!

Email: shop@chantylace.com

Or call: +49 (0) 6074 / 8684-0

Office Hours: 8am - 4pm MET

Are there articles I cannot see?

Yes. There are.
We take design protection very seriously and want to ensure that we can continue to offer you our unique & innovative laces.

As a consequence we made a hard decision:

Showing sonly some designs to all & requiring a Log in for the other available designs. This way there is some more security.

We are very thankful for your support & understanding!

How can I get access to all articles?

Easy! Just Log into your account or create a new account.

You will immediately gain access to all we have to offer. And we do have a lot to offer.

Try it!

How can I contact you?

Email: shop@chantylace.com
Phone: +49 (0) 6074 / 8684-0

I cannot log in anymore

If you forgot your password, kindly click on "Forgot your password?", , type in your email address type in your email address and you will receive an email with instructions on how to reset.

If you still cannot login or another error occurred, contact us and we will help you:

Email: info@chantylace.com
Phone: +49 (0) 6074 / 8684-0

Articles


Is there a quantity discount?

There certainly is! Just contact us and we will get back to you with an offer.

Starting at 100m we will offer discounts.

Starting at 100m we offer 10% discount with Code:

Wholesale100

From 200m we offer 15% discount with Code:

Wholesale200

Where can I find more information about an article?

Technical details and material composition are available on the product page.

If more information is required, just drop us a message to

info@chantylace.com
or give us a call at
+49 (0) 6074 / 8684-0

and we will be happy to help.

This Is what CHANTY laces are made of

While the basis of every lace fabric is Polyamide (PA) and - for elastic laces - Elastane (EL), there is a possibility to mix it up.

We use natural, organic and recycled yarns - as well as some special yarns to put in some more variation.

We also get as much recycled Polyamide and Elastane as possible.

We should all pay attention even to the basics and improve those!

A valley of trees

Cotton field 

Cotton

A piece of paper

Recycled Materials

Green forest top 

Viscose

NAIA Flyer

NAIATM

Green trees 

Modal

Eucalyptus leaf

Tencel

How to care for & work with lace

- Wash at or below 40 °C
- Do not bleach
-Tumble drying at low temperature
- Iron at low temperature
- Gentle cleaning with PCE

Light Bulb

We compiled some tips for you to get you going!

Washing machine

Washing the new fabric

Blue lace

Before sewing

Dresser

Storage

Stretched lace

Elasticity & Stretching

Blue lace with yellow arrow

Cutting designs out

Example article showing edges

Setting the scene

Sewing utensils

Tools for working with lace

sewing needle

Stitch it

Quality


Quality Control

Please note that each item is personally inspected by a member of the CHANTY team for quality control before it is packaged and sent out for delivery, thus ensuring that your item is in perfect condition when sent to you.

Nonetheless in case the goods were faulty at the time of receipt we offer you the statutory guarantee. Please use the steps described in “How to Return” in such a case.

Different colors on a screen

Please note

Please be aware that while we will do our best to provide continues meterage's it may be that the ordered quantity will be send divided in various parts.

Color Accuracy

Technical Values

Technical Information Accuracy

All Technical Information is derived from the average measured values of dyed material lots. The accuracy of these values depends heavily on the number of available dye lots that have been measured - which can vary heavily from article to article.

The depicted technical values are the averages from the available lots. The actual technical values may vary up to 10 percent points.

Color Accuracy

Please note that although we do our best to represent our lace stock and colors with as accurately as possible, both in descriptions and imagery, colors may vary according to factors such as florescent lighting or the settings of your computer screen and can therefore only be an approximation of the actual product. In the occurrence of such a case, please understand that these potential discrepancies are unintentional.

Please be aware that if a Pantone colour is available in the product details, this colour name is only meant as an orientation and that the actual colour may vary.

Discrepancies

Please be aware that goods such as lace cannot guaranteed always be the same, even if it is the exact article.

Therefore not only may the yarn vary some, but the role sizes may also differ from one another. While we are doing our best to avoid any discrepancies, they still may occur and will be communicated accordingly and as soon as possible, if not already evident.

In case of samples ordered, the color matching and technical specifications are not guaranteed and may vary.

Orders


How can I place an order?

You can of course order online.

Just click on the product you want to purchase, type in the quantity desired and click "add to cart". Go to cart and follow the instructions to check out.

We also accept orders per email at shop@chantylace.com and will always send you an order confirmation.

If there are any queries drop us a line per email or give us a call.

Is there a minimum order quantity?

Online the minimum order quantity is 1 meter (or 1 piece, depending on article)

For custom production or design, the minimum quantities are individually calculated and offered.

Can I order samples?

Yes of course.

We want our customers to get the live experience, so the laces can be touched and colors can be seen in real life.

For all customers:

Samples can be ordered online at our upcycled shop.

> Check out all of our upcycling projects by clicking here <

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For all:

If required we can offer samples based on the customers wishes, e.g. “only white and black” or “Width 16cm”, otherwise samples are chosen randomly.

10-20 hand samples can be chosen

Size: 30 - 50 cm

Lace ribbons: Ribbon width x 30 - 50 cm

Lace fabrics: A square piece of fabric, each side 30 - 50 cm

> Hand samples available here <

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For registered companies:

With access to the newest collections, you are free to choose any design for sampling you want of them.

Log into your account – click on menu “newest collection” and look your fill.

Samples are separated into:

1. Hanger – Hand samples of each color stacked atop each other, to see the trend colors and feel the lace

Size: 30 - 50 cm

Lace ribbons: Ribbon width x 30 - 50 cm

Lace fabrics: A square piece of fabric, each side 30 - 50 cm

2. Meterage's – Meters of your chosen design in the chosen color, at least 1m

1 meter means:

Lace ribbons: Ribbon width x 100 cm length

Lace fabrics: Lace fabric width x 100 cm length

Do I have to register to order?

No. You can also order as a guest. But a minimum of information is still necessary to process an order and deliver it - thus your order data will be available to us to see.

There will not be a customer account if you order as guest.

Where can I find my order number?

After you place an order you will receive an order overview to the registered/provided email address.

At the top of the email you can see your order number "Order #1234"

Alternatively you can log into your account and check your "order history".

Just log into your account and go to your personal page- you will see an overview.

How can I check my order status?

As soon as your order gets shipped, we will inform you per provided/registered email address.

Any relevant information about the shipment of your order will be included in this email, like tracking number and courier used.

Alternatively you can log into your account and check your "order history".

Just log into your account and go to your personal page- you will see an overview.

If there are still open queries or you did not receive any email or notification, contact us and we will help you:

Email: info@chantylace.com

Phone: +49 (0) 6074 / 8684-0

An Item is missing from my order / wrong item delivered

Drop us a line or give us a call. We will solve this issue for you in no time.

Email: shop@chantylace.com
Phone: +49 (0) 6074 / 8684-0

Payment


What payment options are there?

You can pay with:

- American Express
- MasterCard
- VISA
- PayPal
- ApplePay

Will I receive an invoice?

You will receive an overview with the order confirmation.

After shipment, the invoice will be added to your package and/or send to you per email.

If anything is unclear, just drop us a line per email or give us a call.

What if I did not get an invoice?

We usually include the invoice in the package send.

If the invoice was missing or you need a digital invoice, contact us and we will deliver.

Email: info@chantylace.com
Phone: +49 (0) 6074 / 8684-0

What about VAT?

For all:

Private customers or companies without VAT registration will have the VAT added on top of the price automatically.

Outside the EU the VAT will not be included. Additional duties and taxes may also apply and need to be settled by the customer.

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For registered companies:

Please provide your valid company VAT number.

After we check validity, we will disable taxes on the products.

German companies will always have taxes applies.

Shipping


Which Shipping options are available?

For all Details on Shipment, please check out the "Shipping policy"

The courier or forwarder will be chosen accordingly depending on order.

For quantities up to 5 kg:

The courier or forwarder will be chosen accordingly depending on order.
- DHL
- GLS
- Deutsche Post

For quantities higher than 5 kg or bulk:

The delivery cost will be calculated individually for each order.

For order processing, value "0" will be displayed, we will contact you with actual shipping cost after order is packed.

Only after receiving payment for the shipping cost will the order be shipped.

Alternatively you are welcome to provide your courier account or arrange a pick up.

How much does Shipping cost?

Packages being loaded into a van

Shipping

Delivery

Processing

Packaging 

Packaging

Depending on the quantity, lace fabrics will either be put onto a roll/spool and packed into cartons or, if the quantity is low, they may also be just folded and put into an envelope. The meterage per roll/spool varies depending on the width.

Packaging Lace

Packaging Fabric

Courier walking through city with packages 

Couriers

How are the articles packaged?

Depending on the quantity, lace ribbons will be put onto a roll/spool and packed into cartons. If the quantity is low, they may also be just folded.

The metrage per roll/spool varies depending on the width. Here an orientation:

Lace Bands Width 0 - 10cm = Roll size 200m - 800m
Lace Bands Width 11 - 25cm = Roll size 40m - 80m

Depending on the quantity, lace fabrics will be put onto rolls with a length of 160cm and wrapped into plastic bags. If the quantity is low, they may also be just folded and packed into cartons.

The metrage per roll is approximately:

Lace Bands Width 120 - 140cm = Roll size 40m - 90m

Eyelash Lace have a pre-determines length of around 3-7m and will be put onto a roll/spool and packed into cartons.
If the quantity is low, they may also be just folded.

From where do you ship?

We are shipping all of our products from our warehouse in Germany, Roedermark (by Frankfurt).

Do you ship worldwide?

We ship to most countries worldwide.

We are not shipping to following countries:

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, Christmas Island, Cocos (Keeling) Islands, Iraq, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Qatar, Tajikistan, Turkmenistan, Uzbekistan, Yemen, Åland Islands, Armenia, Cyprus, Faroe Islands, Georgia, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Mayotte, Réunion, Svalbard & Jan Mayen, Vatican City, Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa (Gauteng), South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Barbados, Dominica, El Salvador, Grenada, Guatemala, Haiti, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, United States (2 of 62 states), French Southern Territories, South Georgia & South Sandwich Islands

Returns


Can I return unsatisfactory items?

While we give our outmost care to control the material, something may slip by nonetheless.

In case the quantity does not match (less then ordered to a noticeable degree) or the material arrives damaged (production defects), please drop us a message with the necessary information.

The return address is:

Chanty Spitzenfabrik GmbH & Co. KG
Messenhäuser Strasse 40
63322 Rödermark-Urberach
info@chantylace.com
+49 (0) 6074 / 8684-0

For details please head to the "Terms of Service" and look up the "Refund policy"

How do I return the items?

The cancellations policy is valid for end consumers.

We accept returns within 14 days after receipt of the goods.
To return your order, please follow the following steps:

Send us an Email including the following information:
Order-Number
Item/s to be returned
Reason for Return
Include a copy of your packing slip in your return package.
Please return the goods to below address:

Chanty Spitzenfabrik GmbH & Co. KG
Messenhäuser Strasse 40
63322 Rödermark-Urberach

Please note that the above mentioned information is needed for prompt identification and correct allocation of your return.

Please be aware that we will not be liable for any loss or damage to any returned goods in transit and as such, we suggest that you return any goods through a trackable delivery service.

We will not accept liability for any damaged goods that were not reported prior.

Where do I send the articles back?

Please return the goods to below address:

Chanty Spitzenfabrik GmbH & Co. KG
Messenhäuser Strasse 40
63322 Rödermark-Urberach

How is a refund processed?

In case of a refund, the payment will be processed using the original method of payment.

Still unsure? We are there for you